You Never Write, You Never Call

In 2019 there were 18,943 of you who participated in online, telephone, or in-person studies with Reckner. Thank you for being an active member of Reckner’s esteemed Healthcare Panel.

Doctor On Phone Shocked Stock Photos- Pictures - Royalty-Free Images - iStock 1-27-2020 5-07-05 PMSome of you may be thinking, “Well, I would have participated if I had received an email or call.” And we believe you!

Here are some common reasons why you may not be receiving invitations or as many as you would like, and some things you can do to increase your chances.

  1. Whitelist: On your end, be sure you have whitelisted (safe senders list) research@reckner.com and reckner.com since that is the domain from which we send study invitations. We don’t want to end up caught in your spam filter.

  2. Update contact information: We use email, telephone, and occasionally snail mail to recruit for studies. If you have any changes to your email, phone number, or address, please send that along to research@reckner.com.

  3. If the telephone number you gave us is an office number, be sure those answering the phone know to pass a call from Reckner on to you. For online surveys, you will likely receive an email. For phone or in-person interviews, we will likely call you.

  4.  Some specialties are more in demand than others. Please note that if there are no surveys available for your area of specialty, you will not be contacted. Be patient and eventually, you will receive an invitation.

New to Reckner’s Panel?

You’ve taken the step to register for the Healthcare Panel. Now what?

On our end, it takes us a bit of time to verify registrations, but once that’s complete, you’ll enter the pool for studies that are a match with your expertise and experience. We conduct both online surveys, telephone interviews, and in-person interviews.

On your end, be sure you have whitelisted research@reckner.com since that is the email address we use to send study invitations. For some studies we may also call you. If you have any changes to your email, phone number, or address, please send that along to research@reckner.com.

If you’re new to research, another thing to note is that each study will start with a series of questions called a screener. These vary in length, but are designed to ensure that the study’s research objectives are met and that the participants meet the requirements of the research. Not qualifying for any study in no way reflects upon you or your professionalism.

If at any time you have questions or suggestions, please feel free to reach out to us at research@reckner.com. We take your participation with us seriously and want to be sure we continue to treat you with the utmost respect and regard.